Home United States North Carolina Hamburger restaurants Shake Shack Hamburger restaurants

Shake Shack

2.3 359 reviews 8:00 AM - 10:00 PM DE Concourse across from 5501, Josh Birmingham Pkwy Gate D1, Charlotte, NC 28208, United States

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Shake Shack, located in the bustling airport atrium of Charlotte, NC, has captured the hearts (and stomachs) of patrons with its inviting atmosphere and delicious offerings. Renowned for their Shack Stack burger, which combines juicy patties and delectable toppings, customers rave about the quality and taste that come at a price point of around $30 for a complete meal including fries and a shake.

The service shines, with staff like Rochelle noted for their friendly demeanor, adding charm to the experience. While the wait time might stretch to ten minutes during busy hours, eager diners find it worthwhile once they indulge in the crispy edge burgers and hot, seasoned fries. For a unique twist, adding cherry peppers elevates the flavor profile, balancing heat and acidity beautifully. The thick chocolate shake is also a highlight, providing a rich, decadent treat reminiscent of high-quality chocolate.

Moreover, Shake Shack offers breakfast as well, with recommendations like the Wake Up Shack showcasing their versatility. Whether you’re passing through or seeking a casual dining experience, Shake Shack promises satisfaction with every bite.

Photos

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Amenities & More

Service options

  • Onsite services
  • Takeout
  • Dine-in
  • Delivery

Highlights

  • Fast service

Popular for

  • Lunch
  • Dinner
  • Solo dining

Dining options

  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Table service

Atmosphere

  • Casual
  • Trendy

Crowd

  • Tourists
Note: Amenity details are aggregated from verified visits, the venue's website and Google. They may change without notice. We recommend confirming key details (pet policy, accessibility, reservations) directly with Shake Shack before visiting.

Reviews for Shake Shack

2.3
359 reviews
5
38%
4
15%
3
11%
2
24%
1
100%

Review highlights

Based on 359 reviews

Shake Shack in Charlotte’s Josh Birmingham Pkwy location is widely praised for its flavorful burgers, notably the Shack Stack, and well-prepared fries with a satisfying crisp. Customers appreciate the friendly and efficient service despite occasional wait times due to high demand. The restaurant’s ambiance is noted for being bustling and somewhat loud, typical of airport-adjacent eateries, yet seating availability generally meets customer needs. The inclusion of unique menu options like breakfast items and the convenience of ordering through nearby establishments adds to the overall positive experience. While prices are considered on the higher side, the quality of food and overall dining experience justify the cost for many patrons.

Joseph Robson
Jul 05, 2025

30 for the awesome shack stack burger, fries, and shake. Friendly service by Rochelle today. Plenty of seating and quick ordered but had to wait 10 minutes for the food so be prepared because they are busy. Pricey but good... Thank you from your Arizona friends

Annie Heyns
Jun 18, 2025

The employees were friendly and the food was good. My first order took about 10 min, the second was quicker. It is loud in the atrium, but no one seemed to have trouble picking up their order. Would recommend.

Randy J
Jun 15, 2025

Stopped for beers across the way at Wicked Weed during a recent layover and they took orders from Shake Shack, which we had never tried, so we did, and the burgers and fries were amazing!!

Olegoat66
Jun 09, 2025

Have never been to a Shake Shack before, but will definitely in the future whenever I come across one. Burger was delicious, great crispy edge like a grilled smash burger. Add cherry peppers to your burger - bit of heat and acidity takes it over the top. Crisp, hot curly fries were great - Shack Sauce not so flavorful to me. Chocolate shake was thick and very good - strong chocolate taste like eating a bar of 60% cacao, not like basic flavoring syrup

Shannon Smith
May 28, 2025

Hear me out. The Shake Shack in the airport has breakfast. I recommend the Wake up Shack. If you are looking for out of the box thinking and a great breakfast stop by or sit at Wicked Weed, order yourself a beer, and have breakfast! That’s right you can order SS from Wicked and have it delivered.

David Blumberg
Apr 21, 2025

Shake shack is delicious!! Server Braylin was outstanding- quick, friendly, and helpful. Sheila was also helpful and sweet. My Cheeseburger with Bacon was very good and fresh. I ordered it cheese and bacon only, but it had the sauce on it which I didn’t realize until my last bite. However it was GOOD!! Fan now of their sauce. Their Mushroom / Cheese Burger (combined!) is AMAZING! Home run with that one. It’s located on the way to Terminal E in Charlotte International Airport. Great place for lunch or dinner while in the Airport!! Sheryl was a great cashier tonight! Friendly and welcoming. Manager was also great - fixed a burnt hot dog that I waited way too long for. And the girl who was setting the food up to send out was very rude to the guy who was asking her how much more time was my order going to take. Many orders after my number were being called, so I asked him. He asked her and instead her checking, she gave him attitude. “DON’T ASK ME!” She replied with an attitude that turned me completely off. Uh NO - that’s also your d’ job is to find out what a holdup is. Maybe, just maybe it got lost, taken etc and uh, this IS an Airport, so time is a factor thank you very much......... save the attitude for home. Follow my page for lots of reviews from across the Globe. I’m a Music Producer who has over 180 Million views here on Google Maps for my Photos and reviews.

Robert Ball Jr
Apr 15, 2025

Considering the crowd, the wait, and time of day (near closing), I was surprised to find my order correct and fresh. I was not disappointed at The Shack. Great job and a delicious burger with warm crispy fries!

Doruk Toklu
Mar 23, 2025

I don’t understand the overwhelmingly bad reviews. I came here on Christmas day and the plaza was packed. The staff was kind and my order came out quickly. My double shackburger was juicy and delicious. The quality of the service and the food is comparable to other Shake Shack locations despite being located in an airport. Prices also have the usual airport upcharge.

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Quick info

Address
DE Concourse across from 5501, Josh Birmingham Pkwy Gate D1, Charlotte, NC 28208, United States
Price range
$10–20
Category
Hamburger restaurants

Opening hours

  • Monday 8:00 AM - 10:00 PM
  • Tuesday 8:00 AM - 10:00 PM
  • Wednesday 8:00 AM - 10:00 PM
  • Thursday 8:00 AM - 10:00 PM
  • Friday 8:00 AM - 10:00 PM
  • Saturday 8:00 AM - 10:00 PM
  • Sunday (Today) 8:00 AM - 10:00 PM

Location

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